Terms of Service
Naturanovia (hereinafter referred to as “we” or “us”)
1. Introduction & Scope
This policy applies to your use of our online store, including browsing, placing orders, accessing product information, and communicating with our support team. By using the site, you acknowledge and accept the terms outlined below.
2. User Accounts & Website Responsibilities
If account access is provided, you are responsible for ensuring the accuracy of information supplied and for protecting login details.
We aim to keep product information accurate and updated, though occasional variations or web display delays may occur.
Access interruptions caused by network or technical issues are outside our control, and we are not liable for resulting inconvenience.
3. Products, Availability & Pricing
Product details, availability and pricing may change at any time based on inventory and operational needs.
Where availability is limited or discontinued, we reserve the right to update listings or notify customers regarding order adjustments.
4. Orders & Payment
An order is considered placed once checkout is completed and payment is submitted on the website.
If operational issues prevent fulfillment, we will notify you using the contact information provided at checkout.
5. Shipping Policy
Orders are prepared and dispatched within 1–3 business days.
Shipping region: All regions within Australia.
Estimated transit time: 6–10 business days after dispatch.
Fees: Free standard shipping on all orders.
For full details, please see:
Shipping Terms
6. Order Cancellation Policy
Orders may be cancelled only before dispatch.
To request a cancellation, contact us with your order number and payment proof.
Approved cancellations will be confirmed by our support team.
Refund processing time: 1–3 business days, returned to your original payment method.
Full terms can be found here:
Order Cancellation Policy
7. Return & Exchange Policy
Returns and exchanges are accepted within 45 days of receipt.
Customers must contact us and provide order details and reason for return or exchange.
Returns:
After we inspect and confirm the returned item, refunds are processed within 1–3 business days and returned to the original payment method.
Exchanges:
Once inspected and approved, replacement items are shipped within 1–3 business days.
Complete guidance is available at:
Return & Exchange Policy
8. Disputes
If concerns arise, we encourage direct communication to reach a mutual resolution.
If unresolved, matters will be handled under the applicable jurisdiction within Australia.
9. Privacy & Data Protection
We collect and process personal information based on relevant data protection requirements, including GDPR principles.
For details on collection, use, rights, and data retention, see:
Privacy Policy
10. Intellectual Property
Content displayed on the website—including text, images, layout, and design—is for personal use when browsing or making a purchase.
Copying, distributing or reusing content without permission is not allowed.
11. Limitation of Liability
We are not responsible for indirect losses arising from shipment delays, browsing disruptions or factors beyond our control.
Where responsibility is clearly attributable to us, we will take reasonable steps to assist in resolving the issue.
12. Amendments to These Terms
We may update or adjust this policy at any time.
Changes take effect once posted on the website, and continued use signifies acceptance.
We recommend checking back for updates periodically.
13. Contact Us
For any questions regarding this policy or our services, you may reach us at:
Address: 400 Walker Ave Apt 24, Chesnee, SC 29323-1449, US
Phone: +1 (603) 502-6793
Email: solutions@naturanovia.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)