Refund Policy

 

Naturanovia (hereinafter referred to as “we” or “us”)

Return & Exchange Window

You may request a return or exchange within 45 days from the date of receipt.
Requests submitted after this period will not be accepted.

Eligibility for Return or Exchange

We accept return or exchange requests under the following circumstances:

• Visible defects on the product

• Product quality issues

• Noticeable odor, severe color deviation, or similar abnormalities

• Items received do not match the order

• Returns or exchanges requested without a specific reason

How to Submit a Return or Exchange Request

To request a return or exchange, please follow the steps below:

Step 1: Contact Us
Reach us via email or phone and provide:
Order number, proof of payment, reasons for return or exchange, and supporting photos or videos.

Step 2: Approval & Instructions
Our support team will review your request.
If approved, we will notify you through your submitted contact details and provide the return address.

Step 3: Return the Product
Send the item back to the address provided and retain your shipping receipt for reference.

Return Address
Address: 400 Walker Ave Apt 24, Chesnee, SC 29323-1449, US

Step 4: Inspection & Processing
Once the returned product is received, we will inspect it based on your feedback.
If the item meets the return or exchange conditions, we will proceed as requested.
For exchanges, a replacement will be shipped within 1–3 business days.

Refund Processing

Refunds will be processed within 1–3 business days after the return has been confirmed.
Funds will be returned to the original payment method used for the purchase (such as bank card, Visa, MasterCard, etc.).

Shipping Cost Responsibility

• For returns or exchanges caused by product defects, odor issues, severe color deviation, or incorrect items, shipping is covered by us.

• For change-of-mind returns or exchanges without a specific issue, shipping costs are your responsibility.

Important Notes & Responsibility

Please retain all original packaging and accessories to ensure smooth processing.
Until the returned product is received and confirmed, responsibility for the condition of the item remains with you.

Return Labels

Each parcel includes a return label to assist with shipping the product back when needed.

Contact Us

For return or exchange assistance, please reach out through the following:

Address: 400 Walker Ave Apt 24, Chesnee, SC 29323-1449, US
Phone: +1 (603) 502-6793
Email: solutions@naturanovia.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)