Privacy Policy
Naturanovia (hereinafter referred to as “we” or “us”)
1. Scope of This Policy
This privacy policy applies to information collected when you access, browse, or use our online store, including interaction during ordering, customer service inquiries, and related activities carried out through our website.
2. Information Collection and Cookies
We may collect information you provide directly or that is generated during your use of our site, including:
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Name, contact details, shipping address, payment method, and order information you submit;
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Automatically gathered technical data such as browsing behavior and device identifiers;
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Cookies and similar technologies that allow us to recognize your browser and remember preferences.
Cookies will operate only with your knowledge and consent, and you may manage or disable them through your browser at any time.
3. Use and Limited Sharing of Information
We may use collected information to:
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Process orders, arrange dispatch, and provide service updates;
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Improve website performance and enhance your browsing experience;
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Conduct essential data insights and internal analysis;
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Support fraud prevention and safeguard secure transactions.
We do not sell or trade personal information.
Information is shared only when necessary to fulfill your requests — for example with payment providers or carriers — and limited to the minimum required.
4. Data Storage and Cookies Authorization
We safeguard the personal information collected and retain it only for as long as it is required to achieve the relevant purposes.
Cookies are used only with your consent, and you retain the ability to disable, delete, or manage them at any time through your browser settings.
5. Your Rights
You are entitled to request actions regarding your personal information, including:
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Right to access your information;
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Right to correct inaccurate or outdated details;
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Right to request deletion of information no longer required;
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Right to restrict specific types of use;
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Right to withdraw consent where previously provided;
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Right to request a copy of your data where technically feasible.
We respond to rights requests within a reasonable time frame.
6. Legal Basis for Data Processing (GDPR)
We rely on the following lawful grounds when processing personal information:
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Performance of a contract: Used to complete orders, process payments, ship goods, and provide purchased services.
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Explicit consent: Required for email subscriptions or any marketing-related activity.
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Compliance with legal obligations: For tax, accounting, and regulatory documentation.
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Legitimate interests: To improve site usability, enhance experience, and assist in fraud prevention.
Contact Us
For questions regarding personal information or to request action under your rights, please contact us:
Address: 400 Walker Ave Apt 24, Chesnee, SC 29323-1449, US
Phone: +1 (603) 502-6793
Email: solutions@naturanovia.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)