Order Cancellation Policy

Naturanovia (hereinafter referred to as “we” or “us”)

1. When an Order May Be Cancelled

You may request cancellation if the order has not yet entered the shipping process.
If the order has moved into dispatch, cancellation may no longer be possible. In that case, please refer to our return and exchange options.

2. How to Request an Order Cancellation

If you wish to cancel an order, please follow the steps below:

Step 1: Contact Us
Reach us through email or by phone and provide the following:
Order number, proof of payment, and if applicable, your reason for cancellation.

Step 2: Review and Confirmation
Our support team will review your request upon receipt.
Once confirmed, we will notify you using the contact details provided and proceed with refund arrangements.

3. Refund Information

After cancellation has been confirmed, we will process the refund within 1 to 3 business days.
Funds will be returned to the original payment method used at checkout (such as bank card, Visa, MasterCard, etc.).

4. Contact Us

If you require assistance with cancelling an order, or wish to check the status of your request, please use the following contact details:

Address: 400 Walker Ave Apt 24, Chesnee, SC 29323-1449, US
Phone: +1 (603) 502-6793
Email: solutions@naturanovia.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)